User Agreement

Orderly End User Terms of Service — Terms of Service · Data Processing Terms · Privacy Notice.

The text below is the full text of the service relationship between the business using the Orderly software and AISTECH Yazılım Anonim Şirketi. Part A contains the terms of service, Part B the data processing terms under KVKK Law No. 6698, and Part C the privacy notice. Version of the terms: September 2026. This English translation is provided for convenience only; in the event of any discrepancy, the Turkish version prevails.

Part A — Terms of Service

1. Parties and Scope

1.1. These Terms govern the service relationship between AISTECH Yazılım Anonim Şirketi (Sultan Selim Mah. Lalegül Sok. No: 7/1, Kağıthane / Istanbul; Maslak Tax Office, Tax ID: 3881922942 — “AISTECH”) and the business using the Orderly software (the “Customer”).

1.2. The current full text of these Terms is published at https://orderly.com.tr/hizmet-sartlari and is presented to the Customer for electronic acceptance on first sign-in to the Orderly app. The Customer is deemed to have accepted these Terms by giving in-app acceptance, signing the Declaration of Acceptance, creating an Orderly account or requesting that one be created on its behalf, or starting to use the account. If the account is created on the Customer's behalf by an Authorized Reseller, the Terms take effect when the Customer starts using the account or signs the Declaration of Acceptance; the Reseller opening the account does not by itself constitute the Customer's acceptance.

1.3. Whether the license was obtained directly from AISTECH or from an Authorized Reseller does not affect the application of these Terms. In all cases, the party providing the software and the service is AISTECH.

1.4. The Customer declares that it is at least eighteen (18) years of age and, if acting on behalf of a business, that it is authorized to represent that business. In that case, the rights and obligations arising from these Terms belong to the business concerned.

2. Definitions

Orderly: AISTECH's cloud-based restaurant/café billing, ordering and business management software, together with its associated mobile apps, QR menu infrastructure and integrations.

Annual License: A license granting the right to use Orderly for one (1) year, which must be renewed at the end of the term.

Lifetime License: A license granting the right to use Orderly without a time limit, obtained for a one-time fee.

Annual Support and Maintenance Fee: The fee charged each year to holders of a Lifetime License obtained from AISTECH, covering software updates, use of servers and infrastructure, and technical support. The Package Integration is not included in this fee; if used, the annual Package Integration fee is paid separately.

Package Integration: The order integration service with the Yemeksepeti, Trendyol, Getir and Migros Yemek platforms.

Authorized Reseller: An independent business that has a valid reseller agreement with AISTECH and sells Orderly Annual Licenses in its own name and on its own account.

Account: The user and data space created on AISTECH's infrastructure in the Customer's name.

Authorized User: Staff or a third party authorized by the Customer to use Orderly.

Customer Data: Any data entered into Orderly or generated through Orderly by the Customer or its Authorized Users.

Hardware: Touchscreen terminals, thermal printers, cash drawers and similar physical products sold to the Customer by AISTECH.

3. License Types

3.1. Orderly is offered with two license types:

• Annual License — valid for one (1) year and renewed at the end of the term. The Package Integration can be purchased in addition to the License for a separate fee.
• Lifetime License — grants the right of use without a time limit and is obtained for a one-time fee.

3.2. The Lifetime License can be obtained directly from AISTECH or from an Authorized Reseller. The Lifetime License is not a product publicly advertised by AISTECH and is offered only in the course of sales discussions.

3.3. Under the Lifetime License, the right to use the software has no time limit. The support and maintenance arrangement differs depending on whether the License was obtained from AISTECH or from an Authorized Reseller.

3.4. Lifetime License obtained from AISTECH: In addition to the one-time license fee, the Customer pays AISTECH an Annual Support and Maintenance Fee each year. This fee covers software updates, use of servers and infrastructure, and technical support. If the Customer uses the Package Integration, the annual Package Integration fee is invoiced separately for the same period; accrual continues until the Customer gives notice that it has stopped using the integration. The fees are included in the license fee for the first year and invoiced every year from the second year onwards; the amount in force on the invoice date applies, and it may be updated in accordance with Section 8.5. Fees in force as of the acceptance date: Annual Support and Maintenance Fee 1,650 TL + VAT, Package Integration 1,250 TL + VAT. In the event of non-payment, AISTECH may suspend the Account with fifteen (15) days' prior notice; suspension does not extinguish the Lifetime License right, and the Account is reactivated once the fee for the current period is paid.

3.5. Lifetime License obtained from an Authorized Reseller: Setup, training, support and maintenance services are provided by the Reseller on terms and for fees set by the Reseller. The Customer pays AISTECH no fee for these services, and AISTECH does not provide support and maintenance services for this License. AISTECH's obligation is limited to keeping the software and server infrastructure running, applying software updates and, if requested, providing the Package Integration. The fee for these services is paid to AISTECH by the Reseller and is not charged separately to the Customer. The support and maintenance relationship between the Customer and the Reseller is governed by the agreement between them; AISTECH is not responsible for that relationship. If the Reseller fails to meet its payment obligations to AISTECH regarding this License, AISTECH may suspend the Account; in that case, the Customer may apply directly to AISTECH in accordance with Section 3.5.1.

3.5.1. If the reseller relationship between the Reseller and AISTECH ends for any reason, or if the Reseller stops providing services, AISTECH notifies the Customer, and the Customer chooses one of two options within ninety (90) days: (a) switch to the arrangement in Section 3.4 by paying the applicable Annual Support and Maintenance Fee and, if any, the Package Integration fee (full support), or (b) receive only the continued operation of the software, updates and the Package Integration by paying the Lifetime Platform Fee the Reseller had been paying and, if any, the annual Package Integration fee directly to AISTECH. If no choice is made within this period, the Account may be suspended; it is reactivated once one of the options is chosen and the fee is paid. The Lifetime License right is not extinguished under any circumstances.

3.6. The Lifetime License covers the versions of the software available at that date and those released later; however, new modules that AISTECH positions as separate products, as well as third-party service fees, are excluded.

3.7. A separate License is required for each branch or business.

4. Scope of Service and Package Integration Terms

4.1. The scope of the service is determined by the type of License the Customer obtains and whether it purchases the Package Integration.

4.2. Orderly is cloud-based and requires a working internet connection on the Customer's side.

4.3. AISTECH reserves the right to develop and update the software and to change its interface and features. Such changes may not materially reduce the core functionality covered by the License.

4.4. Activation of the Package Integration service depends on the Customer's accounts on the relevant food delivery platforms being linked to Orderly. If the Customer has previously used a platform integration through another software provider (integrator), the previous integration must be cancelled before the new integration can be set up. The platforms do not allow two integrations for the same business at the same time.

4.5. On the Getir, Trendyol Yemek and Migros Yemek platforms, the previous integration can be cancelled by the Customer through the platform's own panel. At the Customer's request and under its supervision, AISTECH can also carry out this operation via a remote connection on the Customer's device.

4.6. On the Yemeksepeti platform, the previous integration can only be cancelled by the Customer's previous software provider. Neither AISTECH nor the Customer is able to carry out this cancellation directly. Before switching to Orderly, the Customer is responsible for requesting that its previous provider cancel the Yemeksepeti integration and for notifying AISTECH once the cancellation is complete.

4.7. The previous provider failing to carry out, delaying or refusing the cancellation is beyond AISTECH's control. AISTECH cannot be held liable for any resulting delays or disruptions, and this does not remove the obligation to pay the License fee. If the Package Integration cannot be activated at all for this reason, AISTECH will, at the Customer's request, credit the paid Package Integration fee toward the next renewal or refund it. If the License was obtained from an Authorized Reseller, the credit or refund is made through the Reseller; AISTECH passes the amount to the Reseller, and the Reseller passes it to the Customer.

4.8. Operations carried out via remote connection are performed at the Customer's express request and with its approval at that time. The Customer has the right to monitor the session throughout the connection and to end it at any time.

4.9. Integration interruptions arising from changes to the platforms' own rules, interfaces or policies are not AISTECH's responsibility.

5. License Rights and Limitations

5.1. The right granted to the Customer is a non-exclusive, non-transferable and non-sublicensable right of use.

5.2. The Customer may not attempt to access Orderly's source code, reverse engineer, copy or modify the software, or develop derivative products.

5.3. The Customer may not use AISTECH's trade name, trademark, logo or domain name without AISTECH's written permission.

5.4. The Customer may not engage in conduct that endangers the security of the system or infrastructure, creates an unusual load, or prevents other users from using the service.

6. Account and Authorized Users

6.1. Access to the Account is provided by email address and password. The Customer is responsible for keeping the password confidential and secure. All actions performed with these credentials are deemed to have been performed by the Customer.

6.2. The Customer notifies AISTECH without delay upon learning that its password has been used without authorization or that security has been breached.

6.3. The Customer may define Authorized Users to use Orderly and sets each one's permission level itself. The term “unlimited users” means that there is no limit on the number of users for the Customer's own staff.

6.4. The Customer is responsible for the use of Orderly by Authorized Users. The Customer may change or remove an Authorized User's access at any time without giving a reason. In the event of a dispute between the Customer and an Authorized User regarding access, the decision rests with the Customer.

6.5. The Customer establishes a single Account per business. Opening a second account with the same or different details after the Account has been suspended or terminated by AISTECH is prohibited.

7. Term, Renewal and Termination

7.1. Unless otherwise agreed in writing, the term of the Annual License is one (1) year.

7.2. The Annual License is renewed by paying the renewal fee before the end of the term and extending the License in the system. There is no automatic renewal. For Licenses obtained directly from AISTECH, the Customer sends the renewal request to AISTECH; for Licenses obtained from an Authorized Reseller, to the Reseller, who carries out the renewal with AISTECH.

7.3. If a License is not renewed, the Account is suspended. Customer Data in a suspended Account is retained in accordance with Part B/8 and delivered to the Customer on request.

7.4. The Lifetime License has no time limit; however, uninterrupted operation of the Account depends on the use of AISTECH's infrastructure and is subject to the Customer's compliance with these Terms.

7.5. AISTECH may offer new Customers a free trial of Orderly for ten (10) days. A trial account can be opened by the Customer at orderlyapp.com.tr/kayit or through an Authorized Reseller. During the trial period, the service is provided “as is”. If no License is assigned by the end of the trial period, the Account is suspended.

8. Fees and Payment

8.1. If the License is obtained directly from AISTECH, the fee is paid to AISTECH and the invoice is issued by AISTECH.

8.2. If an Annual or Lifetime License is obtained from an Authorized Reseller, the license fee is paid to the Reseller and the invoice is issued by the Reseller. AISTECH is not responsible for the pricing, payment, invoicing and collection relationship between the Customer and the Reseller. A payment made to the Reseller is not deemed to have been made to AISTECH. For Lifetime Licenses obtained from AISTECH, the Annual Support and Maintenance Fee and, if any, the Package Integration fee are paid directly to AISTECH in accordance with Section 3.4. For Lifetime Licenses obtained from an Authorized Reseller, the support and maintenance fee, if any, is paid to the Reseller in accordance with Section 3.5.

8.3. Unless otherwise stated, all fees exclude VAT. The Customer is responsible for paying the applicable taxes and duties.

8.4. If a fee is not paid, AISTECH may suspend the Account after reasonable notice.

8.5. AISTECH reserves the right to update the renewal fee, the Package Integration fee, the Annual Support and Maintenance Fee in Section 3.4, and other recurring service fees. AISTECH announces the fees for the next period at least thirty (30) days before the start of the relevant billing period and notifies the email address registered on the Account. A fee paid for one period does not bind AISTECH regarding the fees for subsequent periods. If the Annual License was obtained from an Authorized Reseller, the renewal fee applied to the Customer is set freely by the Reseller; in that case, this paragraph applies only to the fees AISTECH charges the Reseller.

9. Hardware Sales and Warranty

9.1. On request, AISTECH may sell the Customer Hardware such as touchscreen terminals, thermal printers and cash drawers. Hardware sales are a transaction independent of the software license and are invoiced separately.

9.2. Hardware sold is covered by the warranty provided by the manufacturer or distributor. The warranty period is two (2) years; the warranty terms and coverage are subject to the provisions set out in the manufacturer's warranty certificate.

9.3. For faults covered by the warranty, AISTECH coordinates the process between the Customer and the manufacturer. Faults arising from misuse, physical impact, contact with liquids, power surges and unauthorized tampering are not covered by the warranty.

9.4. If the Customer obtains Hardware from third parties other than AISTECH and Authorized Resellers, the compatibility, installation, maintenance and warranty of the device are the Customer's responsibility.

9.5. If Hardware is obtained from an Authorized Reseller, the sales, invoicing, warranty and after-sales service relationship is between the Customer and the Reseller. AISTECH does not assume warranty or defect liability arising from that sale. If the Reseller ceases operations or cannot be reached, AISTECH provides reasonable support by referring the Customer to the device manufacturer's authorized service.

9.6. A hardware fault or the absence of hardware does not remove the obligation to pay the License fee.

10. Obtaining Through an Authorized Reseller

10.1. If the Annual License is obtained from an Authorized Reseller, setup and on-site training are carried out by the Reseller. The Reseller is responsible for supporting the Customer until it completes setup and training and sends AISTECH the Setup and Training Handover Form signed together with the Customer. After handover, app usage support is provided according to the preference marked on the form: (a) if AISTECH is marked, support is provided by AISTECH in accordance with Section 13.2; (b) if the Reseller is marked, support is provided by the Reseller within the scope and for the fee agreed between the Reseller and the Customer; AISTECH does not provide a support channel to this Customer, and the Customer's requests to AISTECH are redirected to the Reseller. By signing the form, the Customer is deemed to have accepted this preference.

10.1.1. The support preference marked on the form applies for the relevant License period and can be changed only at renewal with a new form. For Customers whose support is provided by the Reseller, if the reseller relationship between the Reseller and AISTECH ends, or if AISTECH takes over support under the Reseller Agreement, support passes to AISTECH and the Customer is informed; the Customer is not charged any additional fee for this transition.

10.2. For issues arising from hardware supplied by the Reseller, support continues to be provided by the Reseller after handover in accordance with Section 9.5.

10.3. AISTECH may take over support to prevent the Customer from being harmed, even if the setup and training handover has not been completed; this does not remove the Reseller's obligations.

10.3.1. For Lifetime Licenses obtained from an Authorized Reseller, Sections 10.1 and 10.3 do not apply; support and maintenance remain permanently with the Reseller in accordance with Section 3.5, and the setup handover does not transfer this responsibility to AISTECH.

10.4. An Authorized Reseller is not a representative of AISTECH and cannot make commitments on AISTECH's behalf. Statements made by the Reseller regarding software scope, development timelines, legal compliance, integration timeframes and custom development do not bind AISTECH.

10.5. The end of the relationship between the Customer and the Reseller does not affect the Customer's service; AISTECH continues the service directly for the term of the License.

10.6. For Licenses obtained directly from AISTECH, setup and training are provided by AISTECH via remote connection and are included in the license fee. If on-site setup or training is requested, this service is priced separately.

11. Customer Obligations

• To provide accurate, current and complete information when opening the account and afterwards, and to update any changes without delay.
• To use Orderly in compliance with applicable legislation and solely for its own commercial activities.
• To manage staff permissions under its own responsibility, and to remove the access of departing staff immediately.
• To be responsible for the accuracy of the product, price, stock and recipe information entered into the system.
• To fulfil its KVKK notification and legal-basis obligations with respect to its own customers and staff.

12. Legal Compliance and ÖKC / e-Adisyon Integration

12.1. All legal obligations relating to the Customer's own activities, including tax, document rules, fiscal payment device (ÖKC) and e-Adisyon (electronic bill) legislation, rest with the Customer.

12.2. AISTECH offers the integration solutions required by legislation within the scope of its current product offering. Setting up the integration, obtaining the necessary device and actually ensuring compliance with the legislation are the Customer's responsibility.

12.3. As of the acceptance date of these Terms, Orderly integrates with the following fiscal payment devices:

• INGENICO models
• PAX A910SF
• INPOS M530
• BEKO X30TR

12.4. The list of supported devices may expand or change over time; the current list is published by AISTECH. Before purchasing a fiscal payment device, the Customer is responsible for confirming with AISTECH that the relevant brand and model is on the current list.

12.5. The list of supported devices is communicated to the Customer before the license is sold. If the Customer purchases a brand or model not on the list, AISTECH cannot be held liable for that device not being able to integrate with Orderly; this does not remove the obligation to pay the license fee and does not constitute grounds for a refund under Section 17. This provision does not apply if the device was supplied by AISTECH. For devices supplied by an Authorized Reseller, Section 9.5 applies; claims arising from incompatibility are directed to the Reseller.

12.6. AISTECH cannot be held liable for administrative fines, tax assessments and other sanctions arising from the Customer's failure to fulfil its legal obligations.

13. Service Availability, Support and Backups

13.1. Orderly is provided “as is”. AISTECH does not guarantee that the service will be uninterrupted or error-free. AISTECH aims for the service to be continuously available and makes reasonable efforts to that end; however, it gives no guarantee regarding an availability rate.

13.2. AISTECH provides the Customer with a support channel (WhatsApp and/or email) where messages can be left seven (7) days a week. Requests are answered during AISTECH's working hours; critical failures, such as the system being completely unusable, are given priority. This channel does not mean live 24/7 support; messages left outside working hours are handled on the next working day. If the Annual License is obtained from an Authorized Reseller, this support begins when the setup and training handover is sent to AISTECH in accordance with Section 10.1; until then, support is provided by the Reseller. AISTECH does not provide a support channel for Annual Licenses where the Setup and Training Handover Form indicates that support will be provided by the Reseller, or for Lifetime Licenses obtained from an Authorized Reseller (Sections 10.1 and 3.5). Unless a written service level agreement (SLA) is made, support does not include any commitment to a specific response or resolution time.

13.3. AISTECH carries out planned maintenance during low-traffic hours wherever possible and endeavors to give advance notice.

13.4. AISTECH cannot be held liable for disruptions arising from the Customer's internet or power outages, hardware failures, operating system problems, or outages, failures or changes of food delivery platforms and other third-party services.

13.5. AISTECH performs regular backups and takes reasonable measures to prevent data loss; however, it does not guarantee that data loss will never occur under any circumstances. The Customer is responsible for periodically exporting its critical data.

13.6. Natural disasters, war, epidemics, cyberattacks, widespread power or internet infrastructure outages, failure of the hosting provider or operating system infrastructure, and similar events beyond the parties' control are deemed force majeure. AISTECH's obligations are suspended for the duration of the force majeure.

14. Intellectual Property

14.1. All rights to Orderly and all of its components, source code, interface design, trademark and documentation belong to AISTECH.

14.2. These Terms grant the Customer only a right of use; they do not constitute the transfer of any intellectual property right.

14.3. Customer Data belongs to the Customer. The Customer grants AISTECH the right to use Customer Data for the purposes of providing, processing, transmitting, storing and backing up the service. This right is limited to the purpose of providing the service.

15. Limitation of Liability

15.1. AISTECH's total liability arising from these Terms is limited to the fee actually collected by AISTECH for the relevant License in the last twelve (12) months; if the License was obtained from an Authorized Reseller, this amount is the fee paid by the Reseller to AISTECH. For a Lifetime License, this limit is the one-time license fee paid to AISTECH.

15.2. AISTECH is not liable for loss of profit, loss of business, reputational damage, indirect damages arising from data loss, or loss of expected earnings.

15.3. Damages arising from the Customer's incorrect or incomplete data entry, incorrect price or stock definitions, or erroneous actions by its staff are borne by the Customer.

15.4. The Customer indemnifies AISTECH against claims that may be brought against AISTECH by third parties due to content uploaded by the Customer and the Customer's use of Orderly.

15.5. This section does not limit AISTECH's liability arising from its intent or gross negligence.

16. Suspension and Termination

16.1. In cases of serious breach of these Terms, misuse of the system or unlawful use, AISTECH may immediately suspend the Account or terminate the License. For Lifetime Licenses, termination is conditional on the Customer being given at least thirty (30) days to remedy the breach and failing to do so within that period; unlawful use and deliberate misuse of the system are exceptions to this condition.

16.2. If an Account with an Annual License is not used at all for three (3) consecutive months after the License term expires, AISTECH may close the Account after notifying the Customer. Accounts with a Lifetime License are not closed for non-use; in case of prolonged non-use, the Account may be suspended and is reactivated with its data at the Customer's request.

16.3. The Customer may stop using the service at any time. Stopping does not remove payment obligations that have already arisen.

16.4. Termination does not affect the rights and obligations of the parties that arose before the termination date.

17. Cancellation and Refunds

17.1. As a rule, license fees paid are not refunded for unused time.

17.2. If a Customer using the free trial under Section 7.5 has made a payment during the trial period and withdraws before the trial period ends, the license fee is refunded. No refunds are made after the trial period ends; the Customer has had the opportunity to evaluate the service before paying.

17.3. Customers who buy Hardware and a software license together and pay up front directly from AISTECH cannot use the free trial, so they may request a refund of the software license within fifteen (15) days of the purchase date. The fee for the days used is deducted from the refund amount. The refund is made within fifteen (15) business days after the request is accepted.

17.4. Hardware is outside the scope of the refund right in Section 17.3. Hardware is covered by a two (2)-year manufacturer's warranty under Section 9; rights arising from defective goods and applicable consumer legislation are reserved.

17.5. The refund right in this section applies to sales made directly by AISTECH. For purchases from an Authorized Reseller, refund requests are directed to the Reseller and the Reseller's own refund policy applies. If the Reseller accepts the refund request and notifies AISTECH, AISTECH cancels the Customer's License and closes the Account.

17.6. Customers whose Account has been suspended or terminated for breach of these Terms cannot request a refund.

17.7. Whether a new license is sold to a Customer who has used the refund right is at AISTECH's discretion.

18. Changes to the Terms

18.1. AISTECH may update these Terms. Material changes are notified to the email address registered on the Account at least thirty (30) days before they take effect.

18.2. A Customer who does not accept a change may end the relationship by not renewing at the end of the current License term. The previous Terms remain in force for the current License term.

19. Miscellaneous

19.1. Notices are sent to the email address registered on the Account. Communication by email counts as written communication. The Customer is responsible for keeping this address up to date.

19.2. The Customer may not transfer its rights and obligations arising from these Terms to third parties without AISTECH's written consent.

19.3. These Terms are governed by Turkish law. The Istanbul (Çağlayan) Courts and Enforcement Offices have jurisdiction over disputes.

19.4. The invalidity of any provision does not affect the validity of the other provisions.

Part B — Data Processing Terms (KVKK)

This Part governs the data controller – data processor relationship between the Parties under Law No. 6698 on the Protection of Personal Data (“KVKK”) and is an integral part of Part A.

1. Determination of Roles

1.1. The Customer is the data controller with respect to personal data belonging to its own customers, staff and business partners.

1.2. AISTECH is the data processor that processes this data only on behalf of the Customer and in line with the Customer's instructions.

2. Subject, Duration and Scope of Processing

3. AISTECH's Obligations

• To process personal data only for the purpose of providing the service and in line with the Customer's instructions, and not to use it for its own purposes.
• To obtain confidentiality undertakings from staff who have access to the data and to limit access on a need-to-know basis.
• To take appropriate technical and administrative measures under Article 12 of the KVKK, and to implement access control, authorization, logging and backups.
• To notify the Customer without delay upon becoming aware of a data breach, and to provide the information needed for the Customer to fulfil its obligation to notify the Board.
• To reasonably assist the Customer in responding to requests from data subjects.
• To inform the Customer about the measures taken, upon request.

4. Sub-processors

4.1. The Customer grants AISTECH general authorization to use sub-processors in the following categories for the purpose of providing the service:

• Cloud infrastructure, server hosting and backup service providers.
• Authorized Resellers providing setup, training and field support services.
• Notification and communication infrastructure providers (SMS, email, messaging).
• Food delivery platform integration and intermediary service providers.
• Payment and invoicing infrastructure providers.

4.2. AISTECH ensures that sub-processors are bound in writing by obligations equivalent to those in this Part.

4.3. AISTECH is liable to the Customer for the acts of sub-processors as if they were its own acts.

4.4. The current list of sub-processors is shared at the Customer's request. The Customer may object in writing to a specific sub-processor on justified grounds.

5. Transfers Abroad

As a rule, personal data is processed on servers located in Türkiye. If a transfer abroad is required by the service, AISTECH complies with the conditions set out in Article 9 of the KVKK and informs the Customer in advance.

6. Customer Obligations

• To provide notice to its own data subjects (end customers and staff) under Article 10 of the KVKK.
• To ensure the legal basis on which processing relies, and to obtain explicit consent where required.
• To enter into the system only the personal data the service requires, and not to enter special categories of personal data (health, religion, biometric data, etc.).
• To keep its own staff's permissions in the system up to date, and to remove the access of departing staff immediately.

7. Audit

Provided it is at a reasonable frequency and with at least fifteen (15) days' prior written notice, the Customer may request information and documents regarding AISTECH's compliance with this Part. The audit may not cover AISTECH's trade secrets or the data of its other customers.

8. Return and Destruction of Data

8.1. Customer Data is retained for ninety (90) days after the License ends and is delivered to the Customer in a common format upon request.

8.2. At the end of this period, the data is deleted or anonymized, subject to the retention obligations required by applicable legislation.

Part C — Privacy Notice

This notice has been prepared under Article 10 of the KVKK regarding AISTECH's processing of personal data belonging to the Customer's representatives and staff.

1. Data Controller

AISTECH Yazılım Anonim Şirketi — Sultan Selim Mah. Lalegül Sok. No: 7/1, Kağıthane / Istanbul. Maslak Tax Office, Tax ID: 3881922942.

2. Personal Data Processed

Full name, title/position, phone number, email address, business name and address, tax details, system access and activity records.

3. Purposes of Processing

• Concluding and performing the service agreement, and creating and managing the account.
• Responding to technical support requests and communicating with you.
• Carrying out invoicing, collection and accounting processes.
• Fulfilling legal obligations and ensuring information security.

4. Legal Grounds

Personal data is processed on the basis of KVKK Art. 5/2(c) (necessary for the conclusion or performance of a contract), Art. 5/2(ç) (compliance with a legal obligation) and Art. 5/2(f) (legitimate interest).

5. Transfers

Personal data may be transferred, for the purpose of providing the service, to cloud infrastructure providers, the Authorized Reseller providing setup and support services, accounting and financial advisory service providers, and, upon request, to authorized public institutions and organizations.

6. Collection Method

Personal data is collected electronically through application forms, contract documents, email, phone, messaging channels and the Orderly app.

7. Data Subject Rights

Under Article 11 of the KVKK, data subjects have the right to learn whether their personal data is processed, to request information, to learn the purpose of processing, to know the third parties to whom it is transferred, to request correction if it is incomplete or inaccurate, to request its deletion or destruction, to object to the outcome of processing and to request compensation for damages. Applications can be submitted in writing to the address above or to orderlycomtr@gmail.com.

Declaration of Acceptance

This declaration is optional; acceptance of the Terms also takes place through in-app approval or use of the account in accordance with Section 1.2. It is used where written acceptance is required.

The Customer whose details are given below declares that the full text of the Orderly End User Terms of Service, comprising Part A (Terms of Service), Part B (Data Processing Terms) and Part C (Privacy Notice), is published at https://orderly.com.tr/hizmet-sartlari, and that it has accessed, read, understood and accepted this text; and further that it will electronically approve the same text on first sign-in to the Orderly app.

Version of the terms: September 2026