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Frequently asked questions

Everything
you need to know

Detailed answers to 33 questions. If you can't find what you're looking for, message us on WhatsApp and we'll reply the same day.

Pricing and payment

The annual license is 8,500 ₺ + VAT (10,200 ₺ incl. VAT) and is priced per branch. This covers the entire software, setup, training, 24/7 technical support and updates.

Yes. Orders, table management, three service modes, kitchen display, stock, recipes, production, automatic costing, reporting, customer and supplier accounts, expense management, end of day, QR menu, QR ordering, waiter/owner/courier mobile apps and four food delivery platform integrations are all part of the standard license.

The only extra cost is the fiscal cash register integration fee, and only if you choose to use it. That fee is paid to the device manufacturer.

No. The price is the same no matter how many staff use it; there's no per-user fee.

The license is offered annually. For flexibility on payment plans, message us on WhatsApp.

The license is per branch. Central management, inter-branch transfers and consolidated reporting cost nothing extra.

Yes, there's no extra license fee per terminal. If you'll use a fiscal cash register, the manufacturer's integration fee applies to each device.

Renewal is at the current list price at the time. You'll be notified in advance as your renewal date approaches.

Yes, an invoice is issued by AISTECH YAZILIM A.Ş. for every payment.

Trial and getting started

Every feature is unlocked for 10 days. We don't ask for credit card details, so no auto-renewing subscription starts. If you don't like it, you pay nothing.

Yes, both are free. We set up your menu, stock items and table layout, and train your team. Our goal is for you to evaluate the system under real business conditions.

For most businesses it's done the same day. The setup wizard takes you through seven steps, from business details to payment methods; your menu, stock and customer lists are imported in bulk from Excel.

You can import your menu, stock and customer lists from Excel. We do the import for you.

The interface is designed for touch, and all daily work runs from a single screen. Thanks to staff-level permissions, each employee sees only their own work; the screen isn't cluttered with unnecessary options.

Features

It's free and included in the license. It isn't a separate menu panel either; when you update your products and prices in the system, the QR menu reflects it instantly.

No. All three apps — waiter, owner and courier — are included in the license and available on iOS and Android. There's no per-user or per-device fee.

Yes. When defining the option, you set cow's milk as the “stock to remove from the recipe” and almond milk as the “stock to add to the recipe”. On sale, only almond milk is deducted, and the cost is calculated accordingly. If the same option is selected twice, the stock drops by twice the amount.

Using the weighted average method. When you enter your purchase invoice, an expense record is created, stock increases and the unit cost is recalculated; the cost of every recipe that uses that ingredient updates automatically.

That's the default behavior. Before an item is added to the bill, every ingredient in the recipe is checked, including waste; if there isn't enough, the item isn't added and you're told which ingredient is missing. If you prefer, you can turn this check off by allowing negative stock on the stock item.

The selected items are moved to a new bill; a table can have more than one open bill. Partial amounts can be paid too. Service charges and discounts are split across the divided bills in proportion to their item totals, and any rounding difference is added to the last bill.

Yes. Voids, refunds and comps are separate staff permissions, and they appear as separate lines in the end-of-day and staff reports. Every action is also kept in the activity log with the staff member, date and bill.

No. Besides a cloud PBX, it also works with a caller ID device plugged into a landline. Many competing solutions require a PBX subscription; we don't.

Integrations and hardware

Yemeksepeti, Getir Yemek, Trendyol Yemek and Migros Yemek. All four are included in the license, with no per-platform fee. Orders drop straight into your delivery screen with the customer, address and item details.

The Beko X30 TR, all Ingenico models and the PAX A910SF. The annual integration fee is paid to the device company: 6,000 ₺ for Beko and 7,000 ₺ for Ingenico and PAX (per device). This fee is not paid to Orderly.

No. Orderly runs in the browser; you can use it on the computer or tablet you already have. If you're starting from scratch, you can buy the hardware from us too.

You can define four main till printers; on top of these, each kitchen section and each dining section gets its own printer. Drinks go to the bar, grills to the kitchen, desserts to pastry.

Technical and security

Orderly is cloud-based, and a reliable internet connection is recommended. During setup, our team advises you on connection redundancy; a common solution is a mobile data backup line.

Stock balances are kept incrementally, like a bank balance; calculation time doesn't grow as the number of movements increases. Even if the movement table reaches millions of rows, the speed stays the same.

Your data belongs to you. If you ask, our support team will help you export your sales, stock and customer data.

Yes. Page- and action-level permissions are set across 27 modules. Permissions don't just hide the menu; an unauthorized person can't open the page even by typing the address directly.

The panel and QR menu are available in Turkish, English and German, and there's no limit on the number of languages. Adding a new language doesn't change any URLs, so your printed QR codes keep working.

Support

Technical support is available 24/7; you can reach us during the evening rush too. For sales and information requests, we're available 09:00 – 18:00.

No. We don't sell support packages; 24/7 technical support is included in the annual license.

WhatsApp or phone: +90 850 840 75 14. Email: info@orderly.com.tr. Our office is in Kağıthane, Istanbul.

Have a question we haven't answered?

Message us on WhatsApp or call us directly. Our sales team is available 09:00 – 18:00, and our technical support team is available 24/7.

Free setup and training24/7 technical supportNo credit card requiredNo commitment

Prefer to talk on the phone? +90 850 840 75 14 • Sales 09:00 – 18:00, technical support 24/7

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